Branch Manager II

At Community State Bank, we value employees for their individual uniqueness, as we know that each staff member has something wonderful to add to our company. Our teams work well together because we all embrace our core values of integrity, communication, respect, encouragement, accountability, trust, and equality. We provide exceptional service to our clients as well as a rich and rewarding environment for our staff.

Job Title: Branch Manager II

Location: Fort Wayne, IN

Remote Status: On-Site

Job : 198

# of Openings: 1

Reports To: Retail Branch Team Leader

Supervises: Universal Banker, Client Service Manager

Division: Retail

FLSA Classification: Exempt

Pay Rate: Salary

The Branch Manager II (BM II) position is a branch leadership and sales position responsible for outside and inside sales, revenue generation, community involvement, and overseeing branch operations and growth. The Branch Manager is the face of Community State Bank, providing exceptional client service and financial solutions to meet client needs. They also assist with training and mentoring of other Branch Managers and Retail staff as needed.

• A high school diploma or equivalent required. College degree preferred.

• Minimum of four to five (4‑5) years of Retail Branch Management experience normally required.
• Customer service, cash handling, bank sales, and supervisory experience required.

• Professional verbal and written communication skills; ability to type at least 40 wpm.
• Proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook.
• Fluent communication in the English language.
• Ability to travel between Bank and client locations as needed.
• Fiserv core system experience preferred but not required.

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values:
  Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality.
• Align to bank-wide vision, mission, and business objectives.
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies.
• Provide clear leadership, guidance, and expectations to branch staff.
• Work closely with management and other departments as needed.
• Provide necessary training to Retail staff to facilitate career growth.
• Effectively coach team members on proper client service and sales standards.
• Effectively interview, recruit, hire, evaluate, reward, retain, and coach direct reports.
• Effectively and empathetically guide team through changes in processes, procedures, and staffing.
• Keep up to date on overall activities of the team, identifying problem areas and providing coaching or partnering with HR to issue corrective action as needed.
• Conduct and document regular one-on-one and team meetings and provide a psychologically safe environment in which employees are encouraged to ask questions and provide candid feedback without concern for retaliation or negative consequences.
• Assign duties and monitor quality of work; ensure staff conforms to organizational policies and procedures and government/employment regulations; lead by example.
• Maintain a positive work environment free from harassment and which fosters diversity, equity, inclusion, and belonging.
• Partner with the Client Service Manager to manage the workflow of the branch and ensure timely and compliant task completion.
• Maintain a positive team employee engagement rating and take necessary steps to improve employee engagement and satisfaction as needed.

• Practice an exceptional standard of client service/hospitality.
• Master a “client first” approach and encourage it in colleagues.
• Create an observably positive experience for clients.
• Regularly make in-person client visits, both individually and in partnership with colleagues, to increase relationships and gain new business.
• Maintain a strong, visible presence in the community by participating in community events and organizations.
• Ensure branch staffing is sufficient to allow up to 50% of your time to be focused on outside calling and business development.
• Work with teammates to create a…