Director of IDD Services

About the Role

Tru Caring Inc. is looking for a passionate and experienced Director of IDD Services to lead and elevate our intellectual and developmental disabilities programs in Fort Wayne, IN. This is a unique opportunity to make a meaningful impact in the lives of individuals with IDD while driving organizational excellence. If you are a dedicated leader with a heart for service, we want to hear from you!

• Oversee the planning, implementation, and evaluation of all IDD service programs and operations
• Ensure compliance with state and federal regulations governing IDD services, including BDDS and FSSA guidelines
• Lead, mentor, and supervise IDD program staff, including case managers, support staff, and direct support professionals (DSPs)
• Develop and manage program budgets, resources, and service delivery models
• Build and maintain relationships with community partners, families, and funding agencies
• Monitor quality assurance measures and implement continuous improvement initiatives
• Advocate for individuals with intellectual and developmental disabilities and promote person-centered planning
• Maintains compliance with all applicable federal, state, local, and accrediting regulatory requirements.
• Develops, implements, and continuously improves processes and procedures that align with agency and ICF/IID policies, regulations, and best practices.
• Establishes and maintains department-wide systems that ensure accurate, timely, and compliant documentation across all residential programs.
• Provides strategic leadership for regulatory readiness by developing department-wide compliance processes, directing survey preparation activities, ensuring timely implementation of corrective actions, and leading systemic improvements following surveys, investigations, audits, and regulatory reviews.
• Analyzes organizational data and trends to identify opportunities for service enhancement, operational efficiency, and improved outcomes across the department and agency.
• Maintains awareness of current and emerging risks, proactively identifying and addressing issues to prevent potential crises and ensure continuity of quality services.
• Demonstrates inquisitive, analytical, and objective thinking by examining issues beyond surface-level symptoms to identify root causes and sustainable solutions.
• Trains, mentors, and guides staff in the consistent application of agency policies and procedures while overseeing program operations to minimize corrective action plans and compliance deficiencies.
• Evaluates trends identified through surveys, investigations, incidents, audits, quality assurance activities, and stakeholder feedback to implement department-wide systemic improvements. These improvements may include policy revisions, workflow redesign, staff development initiatives, and performance enhancement strategies designed to prevent recurrence and strengthen service quality.
• Promotes a culture of accountability, continuous quality improvement, regulatory excellence, and person-centered service delivery throughout the organization.

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field (Master's preferred)
• Minimum 3-5 years of experience in IDD services, disability services, or a related field
• Prior leadership or management experience in a human services setting
• Knowledge of Indiana BDDS regulations, Medicaid Waiver programs, and person-centered practices
• Strong communication, organizational, and team-building skills
• Valid Indiana driver's license and ability to pass background checks
• Passion for advocating and improving quality of life for individuals with IDD

Tru Caring Inc. is a dedicated human services organization based in Fort Wayne, IN, committed to providing compassionate, high-quality support to individuals with intellectual and developmental disabilities. Our clients and their families trust us because we put people first — always. Our team thrives in a culture built on empathy, collaboration, and a shared mission to make every life matter.