Office - Administrative Operations Manager

Office
- Administrative Operations Manager

3411 Sherman Blvd, Fort Wayne, IN 46808, USA

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Administrative Operations Manager

Who are we :

For more than 50 years, SSA h as partner ed with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused .

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Administrative Operations Manager

Reports to: General Manager and Assistant General Manager (where applicable)

Responsibilities

• Live out 452 Hospitality by deliver ing warm, welcoming, and memorable experiences for every guest and client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensures new employee orientation process within guidelines of HQ and Client is administered through partnership with Management team or owning directly through Admin department.
• Responsible for communicating proper documentation on discrepancies to office & management team regarding employee accountabilities.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Office Team, Client and Management Team onsite.
• Is an integral part of the operational team and assists in motivating staff and cultivating a team focus.
• Develop cash training programs to train, motivate, and mentor employees as necessary to business.
• Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws.
  
  Communicates and updates to management team at Unit.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Ensures all HQ reporting and daily cash office operations are overseen and met by Admin team.
• In the absence of Operational Manager(s) and in times of need assists the business in the performance of their duties.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department managers.
• Ensures that all fiscal deadlines are met to HQ.
• Provides branch administrative support in the form of answering telephones and word processing.
• Develops and analyzes trend reports, graphs and other analytical information for General Manager and other managers.
• Responsible for administering HQ Accounts Payable software, and its related transmissions and reports.
• Responsible for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance…