Carrier Sales Coordinator Team Lead

Carrier Sales Coordinator Team Lead

At Buchanan Hauling & Rigging, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, Benefits, And More

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.

What You'll Do On a Typical Day

• Supervise and manage all personnel issues for a team of Carrier Sales Coordinators
• Oversee the onboarding and training of new employees in track and trace procedures and best practices
• Perform audits of tracking boards to ensure service quality, compliance and operational accuracy
• Adjust and reassign tracking boards as necessary to meet business needs and maintain balanced team workload
• Evaluate performance to identify coaching, training, and professional development opportunities for team members
• Partner with other managers to maintain consistent tracking standards and service levels across teams
• Address employee performance concerns through coaching, corrective action and follow-up as needed
• Process miscellaneous charges incurred during the shipping process, including lumper fees, late fees, and other expenses incurred
• Assist with reviewing and approving carrier pay reductions related to delivery concerns, service issues, or load related issues

Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• High school degree or equivalent preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.