Supr Facility QA

Job Category: Quality Assurance/Food Safety

Requisition Number: SUPRF
002002

• Posted:
  May 29, 2026
• Full‑Time
• On‑site

Location:

Fort Wayne, IN 46808, USA

• Lead by example to carry out all duties and specific responsibilities related to operational Quality and Food Safety Policies and Procedures.
• Promote the culture change towards behavioral quality improvements.
• Provide expertise to operations for promoting and executing quality to provide customers with an exceptional ice cream experience.
• Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines.
• Partner with operations management on key quality checks to be completed by line operators, evaluating them periodically to ensure alignment with hold and complaint data.
• Manage the quality hold program and partner with operations to complete lesson‑learned (root cause) and implement corrective actions, providing trend data to demonstrate effectiveness.
• Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints, prioritizing actions with complaint trend data.
• Oversee and provide leadership on the net content to establish facility‑specific rules to ensure compliance with both volume and weight targets.
• Provide support to TAG on new product launches or formulation when requested.
• Identify, communicate to plant operations, and apply best practices within the facility or from the broader network.
• Drive improvements and monitor quality metrics and KPIs at the facility.
• Challenge all departments on quality and food safety related matters.
• Provide support to GMP and HACCP, FSMA FSP compliance throughout the facility, coaching operators and promoting minimal water use during production.
• Ensure compliance to internal and external audits (FSSC 22000/Market audits).
• Provide support to local, state and federal agencies when requested by local quality management.
• Drive monthly reviews of KPIs and contribute toward meeting yearly business goals.
• Monitor and assess performance of the quality systems, report effectiveness to management, and implement improvement actions.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.

• CPMU reduction.
• Respect of GMP and distribution of lesson‑learnt.
• Reduction of pallets on holds.
• Reduction of food safety incidents.
• Being on the shop floor making ice‑cream.
• Drive improvements from benchmarking improvements.
• Levels of responsibility.

• Bachelor's degree in Food Science, Microbiology, or a related field.
• 2+ years of experience in quality assurance, preferably in the dairy or frozen food industry.
• Knowledge of HACCP, GMP, and food safety regulations.
• Strong attention to detail and problem‑solving skills.
• Ability to lead a team and work collaboratively across departments.
• Proficiency in quality control software and reporting tools.

Pay range: $70,000.00 – $ per year.

Group benefits include medical, dental, vision, life, paid time off, paid holidays, paid parental leave, and a 401(k) plan with employer match and annual contribution available.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.