Quality Systems Engineer

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Fort Wayne, IN, US

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Salary Range: $80,000.00 To $90,000.00 Annually

Position Summary:

Responsible for supporting customer quality and manufacturing quality by serving as a liaison between customers, operations, engineering, and quality teams. Investigates customer complaints, returns, nonconformances, and internal quality issues; identifies root cause; and leads corrective and preventive actions to reduce defects, improve process capability, and enhance customer satisfaction. Supports MSA studies, and statistical analysis, and helps maintain effective quality systems through internal audits, document control, calibration awareness, and IATF compliance.

Serves as a technical resource and trainer for supervisors, engineers, technicians, and production teams to strengthen quality knowledge and sustain process improvements. Responsible for managing, designing, and improving the quality management system to ensure products and processes meet company standards and maintains certification to ISO 9001 and IATF 16949

Essential Functions and Responsibilities:

• Customer Quality and Communication
  • Communicate directly with customers regarding quality issues and provide timely, thorough corrective and preventive responses.
  • Prepare, review, and maintain PPAP and APQP documentation and related customer-required quality submissions.
  • Support on customer plant visits, as required, to evaluate rejects by the customer
• Problem Solving and Corrective Action
  • Lead or participate in structured problem-solving activities using correct quality tools to develop, implement, and sustain corrective and preventive actions.
  • Use FMEA methodology and associated Control Plans to evaluate potential product and process risks, understand the impact of failures across systems, and support risk-reduction actions.
  • Support management of the corrective action database to ensure timely completion and effective corrective/preventative actions prior to closure.
• Process Improvement and Statistical Quality Control
  • Apply manufacturing, quality, and problem-solving knowledge to reduce defects, improve process capability, and support achievement of established quality metrics.
  • Implement and support the use of quality improvement tools, including SPC, DOE, Six Sigma, statistical analysis, and other continuous improvement methodologies in the manufacturing environment.
  • Assess manufacturing process capability through statistical capability studies, trend analysis, and review of process performance data.
  • Support work teams in continuous improvement activities that enhance product quality, reduce variation, improve QMS system, and improve customer satisfaction.
  • Support Measurement Systems Analysis (Gage R&R) to validate the reliability of measurement data supporting SPC and process capability studies.
• Quality Systems, Audits, and Compliance
  • Lead, maintain, and improve the internal and external ISO/IATF audit program, including certification and surveillance audit support, to ensure effective coverage, compliance, and follow-up on audit findings.
  • Review, maintain, and improve the document control system to ensure documents remain accurate, current, and compliant with IATF requirements and internal practices. Maintain Sharepoint file management system.
  • Maintain a working understanding of internal calibration procedures, records, and documentation requirements and provide support as needed.
  • Lead customer audits and completion of corrective actions and improvements based on OFIs.
• Training and Technical Support
  • Serve as a technical resource for quality-related issues and mentor…