Wireless Retail Sales Specialist - Fort Wayne

Wireless Retail Sales Specialist – Fort Wayne, IN (260381)

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, starting with our people. If you believe work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you will guide guests through their decisions with patience and expertise, turning first‑time visitors into lifelong customers.

We’re expanding rapidly across the country, offering opportunities for leadership development, skill‑building, and career progression.

At Consumer Cellular, we do more than sell phones. We build real relationships, greeting guests with smiles and creating a welcoming environment. The wage for this position is $17.00–$18.00 per hour, plus uncapped commission. The position is modified full‑time, ranging from 30–39 hours per week (average 35).

• Brand Ambassador – Create a welcoming store environment where every guest feels valued, modeling positivity, professionalism, and the belief that happy employees make happy customers.
• Relationship Builder – Build meaningful connections with guests, team members, and leadership, guiding interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast – Confidently sell devices, plans, and services, translating technology into simple, real‑world conversations. Stay current on promotions, product updates, and tools.
• Account Management – Manage customer appointments, proactively review accounts to recommend best plans and offers, and ensure accurate, well‑documented accounts.

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Ability to move around the store and assist customers as needed.

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience and other relevant factors. As part of our Total Rewards package, Consumer Cellular offers a broad range of health, life, lifestyle, and other benefits and perks that support well‑being.

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Bonus eligibility subject to active employment and compliance with company policies.
• Medical insurance (98 % company‑paid for full‑time employees).
• Dental and Vision insurance (100 % company‑paid for full‑time employees).
• 401(k) company match of 100 % up to 6 % of pay.
• Discounted consumer cellular wireless phone plan for employees.
• Paid Time Off (PTO) available after a 30‑day waiting period.
• 6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1 × annual earnings (100 % company‑paid).
• Long‑Term Disability insurance (100 % company‑paid).
• Employee Assistance Program (100 % company‑paid).
• Employee rewards program.

* Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre‑employment background check and drug screen is required.

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.

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