Department Manager

About the Role

As a Department Manager, you will be the leader supporting and encouraging your whole team. By bringing everyone together, you will create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues. You will be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identify commercial opportunities and act on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team can work toward actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Responsible for recruitment, onboarding, performance management, upskilling and developing your team in‑store.
• Complete performance evaluations and succession planning to support business and team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan and work with the visual merchandiser team.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Responsible for the team’s planning and scheduling.
• Regular communication with store colleagues to inform, motivate, and inspire—daily, weekly meetings, etc.
• Ensure all procedures, routines and legal requirements are followed in all areas of the store.
• Participate in relevant available onboarding and introduction processes, trainings and courses relevant for your role and future development.

• Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas.
• Ensure high‑fashion quality, visual and commercial product presentation with good garment care.
• Secure good stock levels and provide input on allocation to the area team.
• Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines comply with internal standards and technology.
• Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain a strong balance and the upkeep of price signs in‐store and throughout the sales floor/store, following guidelines according to global and local strategies and sales market/regional requirements to ensure a strong and consistent price perception.
• Updating and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of the store daily.

Who You Are

• You will be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, and you are capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age,…