Hardware Store Assistant Manager- Connolly's

Connolly's Do It Best
- Southgate , a Nation’s Best Holdings, LLC company, is seeking candidates for our Assistant Store Manager position at our Fort Wayne, IN location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What You Will Do and How You Will Contribute:

Support the Store Manager with all aspects of operations, including opening/closing procedures, staff supervision, scheduling and task delegation

Lead by example in delivering outstanding customer service and ensuring team adherence to service standards

Oversee and participate in daily merchandising and inventory management to maintain optimal product availability and presentation

Supervise and actively participate in inventory management, including receiving shipments, conducting cycle counts, monitoring stock levels, and implementing shrink control measures

Help execute sales initiatives and contribute to meeting or exceeding store performance goals

Actively participate in training and mentoring staff, supporting their development and addressing performance concerns as needed

Assist in conducting team meetings, communicating daily objectives and fostering a collaborative team culture

Partner with the Store Manager on staff evaluations, employee relations matters and procedural compliance

Ensure the facility is maintained to company standards, including cleanliness, safety and functionality of store systems and vehicles

Monitor and help enforce compliance with safety policies, procedures and operational protocols

Handle special orders, investigate customer issues (returns, credits) and maintain regular outbound communication to grow customer relationships

Assist with the implementation of operational improvements, store resets, vendor program execution and corporate initiatives

Perform other duties and responsibilities as assigned to support store operations and business needs

What You Will Bring to Our Team:

High school diploma or equivalent (required); additional education or certifications in management or retail operations are a plus Minimum 3–5 years of retail experience with at least 1–2 years in a supervisory or assistant management role Strong working knowledge of hardware, tools, lumber, or building materials

Proficient in POS systems and basic business software (e.g., Microsoft Office, Epicor)
Proven ability to motivate, guide, and develop a team Exceptional customer service and problem-solving skills

Comfortable working in a physical, hands-on environment (lifting up to 50 lbs unassisted; more with help)
Ability to work flexible hours, including evenings, weekends, and holidays as needed

Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values

Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible

Strong interpersonal skills with a willingness to consistently provide superior customer service skills

What’s It Like To Work for Nation’s Best?

Teamwork:
All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.

Support:
We have local resources and a Dallas Support Team to help you along the way and to partner on projects.

Autonomy:
We empower entrepreneurial spirit in all our associates.

Relationships:
We believe the core of our business is the relationships we build.

Continuous Improvement:
We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our regions and stores.

Efficiencies:
We maximize efficiency through best-in-class technology and consistent business practices nationwide.

Growth Mindset:
We are focused on long-term growth, both in our associates and the company.

Atmosphere:
This is not a suit-and-tie environment. We roll up our sleeves and get the job done.

Community Service:
Our divisions and associates are committed to serving and contributing to the communities in which we live and work.

Safety:
We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

Work Location:

In person
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