Store Management

Manages convenience store engaged in selling merchandise by performing the following duties, and achieving the following goals.

• Maintains a customer service oriented operation with a minimum average score of 90% or more on Customer Service Shops. (5%)
• Responsible for maintaining an acceptable gross profit, proper inventory management, including compliance with any contractual agreements (i.e. cigarette displays, soda barrels),and operations reporting of convenience store activities. (17%)
• Responsible for achieving a 5% or greater sales increase over the previous year in both inside sales and fuel sales. Failure to meet this goal will require a written improvement action plan approved by the manager’s immediate supervisor and the implementation of that plan. (3%)
• Plans and prepares work schedules and assigns employees to specific duties. Payroll must be within the budgeted hours set by the Territory Manager for that store. (3%)
• Contains the losses of their unit by keeping inventory shrink at no greater than 1% of inside sales (excluding Lottery or Lotto sales), and cash loss at less than .4% of total sales dollar. Results will be reviewed on a quarterly basis. (5%)
• Ensure all reports, such as purchase, inventory and sales, are accurate and timely. This will include having all reports T-Com’d to the office on the due date, without exception, without errors or adjustments. (6%)
• Monitor and maintain proper store cleanliness, appearance and maintenance as per company guidelines with minimum scores of 95% or higher on Loss Prevention/Asset Protection and Food Service Inspections. Scores will be reviewed bi-annually. (5%)
• Assist with human resource issues such as hiring, discipline and termination. Turnover of employees must be less than 150% of hourly personnel annually. (10%)
• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions or performswork of subordinates, as needed. (10%)
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices. (4%)
• Orders merchandise or prepares requisitions to replenish merchandise on hand. (5%)
• Monitor and verify vendor activity in store. (3%)
• Ensure adequate levels of employees are available for proper operation of the store and that all store employees are trained properly. (5%)
• Coordinates sales promotion activities and prepares, or directs workers preparing, merchandise displays and advertising copy. (3%)
• Perform banking functions such as cash counting and deposit. (6%)
• Inventory control – record all purchases at retail and compare to the physical counts on premise. (5%)
• Perform all shift duties as required, i.e., run the cash register. (10%)

• Assist with overall operations improvement such as increasing customer base.
• Perform all other duties as required.

• Directly supervises 3 to 15 employees in the convenience store. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or proof of general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Possess the ability to effectively speak before groups of customers, employees or organizations.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Background in convenience store operations
• Ability to train and motivate employees
• Basic accounting skills
• Organizational skills
• Accessible to be contacted in the case of an emergency, and able to arrive at work on an as needed basis.