Customer Service Representative

IASA Group, LLC, located in Fort Wayne, IN, specializes in providing high-quality specialized static and dynamic seals for Aerospace, Manufacturing, and Defense Applications. The company excels in efficiently "kitting" parts for streamlined inventory control and installation processes for their customers.

This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.

• Experience in a client-facing, sales or business development role
• Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Ability to write reports, proposals, business correspondence, and procedure manuals
• Software knowledge using Windows, including Microsoft Products (ex. Excel)
• Strong knowledge in utilizing technology
• Effective Communication and Customer Service abilities
• Strong organizational and time management skills
• Ability to work well in a team environment

• Support the development of current/new business and manage existing business.
• Understand the business's ERP system and be effective in executing tasks within the system.
• Create RFQs, manage pricing, and vendors.
• Plan/buy forecasted parts for future orders.
• Establish professional and responsive relationships with customers to ensure total satisfaction and continued business.
• Make ethical and responsible pricing decisions.
• Follow up with customers to ensure the company is meeting or exceeding the service level.
• Prepare and manage daily customer quotations and orders.
• Act as a liaison between customer and internal team members to ensure all expectations are communicated, understood and met throughout the organization.
• Be a responsible and cooperative team leader with other departments to address and resolve customer problems.
• Understand and work within company policies and procedures.
• Maintain up-to-date knowledge of the industry.
• Perform other duties as required in support of the company and/or sales division.

• Entry level

• Full-time

• Aviation and Aerospace Component Manufacturing