Guest Services Specialist

Guest Services Specialist

Location: Fort Wayne, IN

Job : 305

# of Openings: 1

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full-time employees are eligible for healthcare at 90 days, employer sponsored 401k at 6 months, and we prefer to promote internally.

The Guest Services Specialist plays a critical role in driving membership growth, Gross Training Sales (GTS), and a premium guest experience at Midwest Shooting Center. This position is responsible for conducting Sample Sessions, converting prospects into training agreements and memberships, coaching team members on the sales process, and helping the location consistently achieve sales and service goals.

• Personally conduct Sample Sessions and convert them into training agreements and memberships.
• Execute membership appointments and close new membership sales.
• Coach location team members on the membership and premium service sales process.
• Work with sales specialists and team members to manage schedules effectively, support floor efforts, and add new clients and members.
• Ensure fast, professional follow‑up on leads, inquiries, and prospective members.
• Track, report, and improve key sales metrics, including new memberships, training agreements, and conversion rates.
• Participate in daily and weekly meetings to review performance, coach priorities, and align on sales goals.
• Partner with department managers to align strategies, resources, and guest experience standards.
• Represent Midwest Shooting Center with professionalism, hospitality, and a customer‑first attitude.

• High conversion from Sample Sessions into Gross Training Sales (GTS).
• Consistent achievement or over achievement of sales and service targets.
• Guests become long‑term members and training clients through excellent first impressions and follow‑up.
• Predictable membership and training growth for the location.
• Strong team alignment around membership conversion, premium services, and the Midwest Shooting Center guest experience.

• Strong sales ability, especially in one‑on‑one Sample Sessions and membership conversations.
• Ability to coach, support, and develop other team members.
• Organized and disciplined in tracking sales activity, follow‑up, and performance metrics.
• Positive, customer‑first attitude with high energy and professionalism.
• Comfort leading from the front and setting the standard for guest engagement.
• Strong verbal and written communication skills.
• Successful completion of required firearms‑specific background checks and training, as applicable.

• Individual Gross Training Sales (GTS) from Sample Sessions.
• Location total Gross Training Sales (GTS) from Sample Sessions.
• New memberships sold.
• Location membership conversion.
• Annual salary range: $17 per hour + performance commissions.
• Performance‑based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.

If you’re passionate about delivering exceptional service, driving membership growth, and helping guests become long‑term members and training clients, we want to hear from you. Apply today to become a Guest Services Specialist with Midwest Shooting Center.