Wireless Retail Sales Specialist - Fort Wayne

Job Description – Wireless Retail Sales Specialist – Fort Wayne, IN (260381)

At Consumer Cellular, we are redefining Retail!

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here.

As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first‑time visitors into lifelong customers.

We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill‑building, and career progression.

At Consumer Cellular, we go above and beyond to ensure our guests have everything they need and nothing they don’t. We’re not just here to sell phones. We’re here to build real relationships. When guests walk into our stores, they’re greeted with smiles, a space that feels more like a living room than a wireless store, and a team that genuinely loves what they do.

The wage for this position is between $17.00 - $18.00/hour, plus uncapped commission.

Schedule
: 30–39 hours per week (average 35 hours).

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You create a welcoming, comfortable store environment where every guest feels valued. You bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
• Relationship Builder – You build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You guide interactions toward solutions that meet guest needs while supporting store performance goals. You focus on building loyalty — not just completing transactions.
• Product and Services Enthusiast – You will confidently sell devices, plans and services, translating technology into simple, real‑world conversations. You stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Account Management – You manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You serve as a problem solver and investigator, ensuring accounts are accurate and well‑documented while delivering a seamless, professional experience every time.

• High school diploma required.
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Minimum Salary: $36,750

Maximum Salary: $46,200

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Bonus eligibility is subject to active employment and compliance with company policies at the time of payout.
• Medical insurance (98% company‑paid for full‑time employee only coverage).
• Dental and Vision insurance (100% company‑paid for full‑time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30‑day waiting period.
• 6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid).
• Long‑Term Disability insurance (100% company‑paid).
• Employee…