Inside Sales Representative (Fort Wayne, IN

Responsibilities

• Communicates daily with customers to ensure objectives are understood, sync shipping schedules, resolve delays, handle purchase orders, coordinate with trucking, follow up on sales orders, provide status updates, and address quality, production, and continuous improvement issues.
• Communicates with internal departments to keep shipments on‑schedule, expedite parts, ensure materials availability, match scheduling requirements, and consult on quality issues.
• Provides clerical support to sales representatives.
• Processes EDI information for designated accounts.
• Reviews and processes new purchase orders/releases.
• Enters sales order data accurately in the computer system ensuring correct pricing, quantities, and due dates.
• Sorts information and links it to proper customer orders.
• Monitors accounts to ensure correct quantities are shipped on time.
• Prepares reports on forecasted orders, past‑due production, required parts, and weekly shipping goals.
• Visits customer facilities to build relationships and identify additional service opportunities.
• Reports to the Vice President of Sales any situations threatening customer relationships.

• Bachelor’s degree or equivalent combination of education and experience; 1–3 years of experience preferred.
• Basic familiarity with machinery and production processes.
• Basic blueprint knowledge.
• Proficiency with Windows‑based computer systems.
• Strong verbal communication skills with customers and internal teams.
• Strong written communication skills for routine reports and correspondence.
• Mathematical skills: addition, subtraction, multiplication, division, discounts, interest, percentages.
• Problem‑solving skills to address practical problems with limited standardization.
• Understanding of written, oral, diagrammatic, and schedule instructions.

The employee is regularly required to sit, use hands to finger, handle, or feel items, and talk or hear. Specific vision abilities include close vision and focus adjustment.

Standard office environment with moderate noise. Limited travel may be required. Overtime may be required based on workload demands.

This is a full‑time position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.