Inside Sales Representative (Fort Wayne, IN

Essential Duties

• Communicates with customer on a daily basis to ensure objectives are understood and synchronized.
• Ensures shipping schedules match, resolves potential delays, alleviates issues with purchase orders; communicates with trucking company and performs follow‑up on sales orders.
• Requests additional information on orders, blueprints, etc. as needed.
• Provides customer with information regarding past‑due items, daily shipments, quality issues, production schedule, reasons for delays, continuous improvement, schedule discrepancies, and capabilities.
• Communicates with other departments within the organization to ensure shipments are on‑schedule, expedites parts, ensures purchased materials are on hand, confirms scheduling meets requirements, and consults on quality issues.
• Provides clerical support and other assistance to Senior Inside Sales and Outside Sales Representatives.
• Processes EDI information to update customer releases for specified accounts.
• Reviews and processes new purchase orders/releases.
• Enters sales order information into the computer system, ensuring pricing, quantities, and due dates are correct.
• Utilizes the computer system to sort information and link with proper customer orders.
• Monitors account(s) to ensure correct quantities are shipped on a timely basis.
• Prepares reports on forecasted sales orders, past‑due production, component parts required, and weekly shipping goals.
• Visits customer facilities to build relationships, broaden knowledge of product usage, and research additional services to offer the customer.
• Reports to the Vice President of Sales any situation that may threaten the customer relationship.

• Bachelor’s Degree or equivalent education and experience; 1‑3 years of experience preferred.
• Basic familiarity with machinery and processes involved in production and basic blueprint knowledge.
• Proficiency with Windows‑based computer systems demonstrated prior to the end of the orientation period.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Math skills: add, subtract, multiply, and divide in all units of measure; calculate discounts, interest, proportions, and percentages.
• Reasoning skills: solve practical problems and interpret instructions in written, oral, diagram, or schedule form.

Must sit regularly; use hands to finger, handle, or feel; talk and hear. Requires close vision and ability to adjust focus.

Moderate noise level. Limited travel may be required. Overtime is required per workload demands.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This is a full time position.