Safety Service Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we are committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end‑to‑end technology solutions at scale.

At New Era, you will join a team‑oriented culture that prioritizes your personal and professional development, work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits.

Low Voltage Service Technician

The primary role of a Low Voltage Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call, and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company.

This individual will bridge the gap between people and technology.

• 10 company holidays + generous PTO
• FREE healthcare benefits
• Hourly UNION position
• Wage up to $41.85 per hour, depending on experience and credentials

• Service, inspect, test, and maintain low voltage systems
• Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming; record effects on system performance
• Demonstrate attention to detail, accuracy, thoroughness, and dependability by following instructions and listening actively
• Adapt well to changing circumstances or conditions in the field
• Pursue career development opportunities such as training and certification courses
• Maintain a professional attitude and appearance at all times
• Keep a clean and organized work environment
• Adhere to all New Era policies regarding dress code, safety, attendance, etc.
• Other duties as directed by management
• Perform some engineering tasks for nurse call systems

• Prior experience with access control, CCTV, security alarm, intercom, and audio systems
• Obtain Avixa CTS, NICET, or other industry certifications
• Proficient system programming experience
• Proficient use of MS Windows PC and MS Office applications
• Familiarity with RTA software and acoustic measurements
• Clear and professional verbal and written communication
• Valid driver’s license and reliable transportation
• Proficiency with basic hand tools
• Ability to lift and carry up to 50 pounds
• Ability to stoop, balance, stand, walk, sit, and climb; work on a ladder if required

Associate's degree in electronics (or a minimum of 5 years of experience) in systems installation, service, programming, and commissioning.

• Ability to stand on a concrete floor for long periods
• Ability to lift or move equipment at least 60 pounds on a repetitive basis
• Must be able to lift equipment and construction supplies from floor height to overhead while loading, unloading trucks, or preparing equipment for installations, service calls, and events
• Ability to climb and work at heights in excess of 25 feet during installations and job sites
• Ability to stand, walk, climb, sit, and use hands and fingers for reaching, grasping, and carrying activities
• Occasional work outside under seasonal temperature fluctuations
• Must have a clean driving record and a valid/current driver’s license
• Ability to drive a company van to client sites

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Local travel to various client locations; no expected overnight travel.

Up to $41.85 per hour, depending on experience and credentials.