Safety Service Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

The Low Voltage Service Technician position with New Era Technology offers you the following:

• FREE health care benefits
• 401k match
• 10 company holidays + generous PTO

The primary role of a Low Voltage Service Technician is to assist the Service Manager with the troubleshooting, repair, and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this field service role, technicians are also provided opportunities to gain experience in design, estimating, engineering, and sales within the company.

This individual will bridge the gap between people and technology.

• Service, inspect, test, and maintain low voltage systems
• Troubleshoot, adjust, calibrate, align, and modify circuitry, components, and programming. Record effects on system performance
• Demonstrate attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener
• Adapt well to changing circumstances or conditions in the field
• Pursue career development opportunities such as training and certification courses
• Always maintain a professional attitude and appearance
• Keep a clean and organized work environment
• Adhere to all NEW ERA policies regarding dress code, safety, attendance, etc.
• Perform other duties at manager’s discretion
• Conduct some engineering for nurse call

• Prior experience with access control, CCTV, security alarm, intercom, and audio systems
• Obtain Avixa CTS, NICET, or other industry certifications
• Proficient system programming experience
• Proficient use of MS Windows PC and MS Office applications
• Familiar with RTA software and acoustic measurements
• Communicate clearly and professionally, verbally and in writing
• Valid driver’s license
• Reliable transportation
• Proficient with basic hand tools
• Ability to lift and carry up to 50 pounds
• Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder

Associate Electronics degree (or minimum 5 years of experience) in systems installation, service, programming, and commissioning.

• Ability to stand on a concrete floor for long periods
• Ability to lift and/or move equipment at least 60 pounds on a repetitive basis
• Must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events
• Ability to climb and work at heights in excess of 25' during installations and job sites
• Ability to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping and carrying activities required
• Occasional outside activities subject to seasonal temperature fluctuations
• Must have a clean driving record and valid/current driver’s license
• Ability to drive a company van to client sites

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7:00 am – 4:00 pm Monday – Friday

Local travel to various client locations. No expected overnight travel.

Up to $41.85 depending upon experience and credentials.