Community Employment Specialist

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting-edge technologies will be utilized to help assess Indiana’s employment future.

If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

Role Overview
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Serving as an "Employment Services Navigator" for the Department of Workforce Development and representing the Fort Wayne Work One (American Job Center). As an employee of the State of Indiana, the core responsibilities involve assessing the needs of job seekers, formulating personalized career plans, matching individuals with suitable job openings, providing job search assistance, collaborating with employers to promote job openings, conducting follow-ups with placed individuals, and referring customers to additional support services as needed.

Essentially, they act as a bridge between job seekers and employers within the public workforce system and the Work One Centers.

Salary Statement
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The salary for this position traditionally starts at $42,900.00but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
• Assist clients with job searching and resume building activities.
• Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the Work One offices.
• Recommend and administer assessment instruments and interpret aptitude results.
• Explain services available from other public assistance agencies within the community and make referrals.
• Explain services to applicants and advise on employment opportunities.
• Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Assist with job/hiring fairs or events for talent recruitment.
• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
• Present education materials to groups and/or individuals.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

You must meet the following requirements to be considered for employment:

• Must have a High School Diploma or a High School Equivalent (HSE).
• Must have one (1) year customer service experience.
• Ability to understand the different funding sources available to customers.
• Working knowledge of client tracking methods.
• Advanced research skills and the ability to utilize internet-based resources.
• Ability to communicate professionally and interact with different stakeholders.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize State’s current client services program system.
• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
• Ability to prioritize work and be detailed orientated.
• Ability to adapt to policy changes.
• Able to perform essential functions with or without…