Dispatcher, Transportation

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. The role also involves handling incoming service orders, directing drivers, and resolving service issues. The dispatcher interacts with customers, including customer service, sales, and operational staff, and uses GFL proprietary software to enter ticket information and track productivity.

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check‑ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper day‑end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interact with customers, customer service department, sales, and Operations staff reporting to Operations Manager.
• Work with routing specialists to optimize routes.
• Field incoming calls/email from customers.
• Trouble‑shoot and resolve potential delivery and pickup problems before they result in service issues.
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Record and document information from drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two‑way devices.

• Completion of high school. Post‑secondary courses or diploma would be considered an asset.
• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi‑task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry is an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory; if not, desire and ability to learn the TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact my

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine‑based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.