Roadside Assistance Technician​/Tow Driver

Job Description

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.

Job Type: Full time. Exempt/Non Exempt:
Hourly.

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. They provide peace of mind to our members through identifying and navigating through vehicle problems and delivering applicable services to get them safely back on the road.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value through On‑The‑Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

Competitive starting salary of $24.00 per hour in Indiana (pay rate determined by experience and may exceed the starting rate). Overtime earned at time and a half. Shift premiums: 5% for hours worked 5pm‑11pm and 10% for hours worked 11pm‑5am. $1,000 sign‑on bonus (split payout at 90 and 180 days of employment). $250 quarterly perfect attendance bonus. Fully paid training.

• Medical, dental and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership Discounts, perks, rewards and more.

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions/incidents.
• If employed in Illinois, possession of a valid Illinois C‑Non CDL driver’s license is required.
• If employed in Indiana, possession of a For‑Hire endorsement is required.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Strong customer service skills, including effective communication with customers/members and a commitment to meeting & exceeding expectations.
• Ability to lift materials weighing up to 75 pounds.
• Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).
• Regular and reliable attendance is essential for the function of this job.

• Experience servicing vehicles—providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment and a full‑size or mini service vehicle, and applicable service equipment or commercial driving experience.

Provides roadside service to AAA members. Typically works outside the office with frequent exposure to road hazards and temperature extremes (up to 95% of work time). Spends less than 5% of time in a temperature‑controlled office environment.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

If you have a disability and require an accommodation to help you complete our employment application process, please send an email to  indicating the accommodation/assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.