Front Of House Duty Manager Highland Cinema

Permanent Minimum 30 hours per week over five days, including evenings and weekends

£14.50 per hour plus tips, uniform and free cinema tickets

Highland Cinema is recruiting a full time Front of House Duty Manager to join its leadership team in Fort William.

This is not a junior hospitality role. This is one of three key Duty Managers responsible for leading shifts, managing teams and protecting the customer experience in one of the Highlands’ most distinctive venues.

• Leading, motivating and managing the Front of House crew including bar, box office and floor staff.
• Ensuring day to day operations run smoothly across all public areas.
• Delivering excellent customer service and handling escalated queries or complaints professionally.
• Taking a hands on approach, adapting staffing and operations to maintain standards under pressure.
• Opening and closing the building in line with security, cash handling and cleaning procedures.
• Maintaining strict stock control and supporting ordering and stock takes.
• Supporting events and wider cinema operations as required.
• Assisting with recruitment, induction and training of new crew members.
• Upholding health, safety and hygiene standards at all times.

• Minimum 30 hours per week over five days.
• Evening and weekend work required.
• Permanent position based in Fort William.

• Proven experience in a hospitality environment.
• Strong leadership and people management skills.
• Confidence to act as the senior manager on site when required.
• A flexible, adaptable and can do attitude.
• Clear communication skills and professional maturity.
• Bar or barista training preferred, though training will be provided for the right candidate.

• £14.50 per hour.
• Share of tips and incentives.
• Uniform provided.
• Free cinema tickets.
• Statutory holiday entitlement.
• A genuine leadership role within a respected and growing Highland business.

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