Front Of House Duty Manager

Location:

Fort William, Lochaber, West Highlands of Scotland
Hours of work:
Minimum 30 hours a week over five days (to include some evenings and weekends). Permanent Position.
Directly reports to:
Senior Management Team

Highland Cinema is looking for a capable, experienced and enthusiastic full‑time Front of House Duty Manager, to join as one of our three key Duty Managers. If you have the ability to work, manage and lead in a fast‑paced hospitality environment, a passion for customer service, and the ability to stay cool under pressure, we’d like to hear from you!
Candidates should ideally already be bar and / or barista trained. However, training will be given for the right applicant.

• To lead, motivate and manage the Front of House crew when on shift, including bar, box office and floor staff, ensuring all day‑to‑day areas of operation runs smoothly.
• To ensure excellent customer service at all times.
• To take a hands‑on approach, using your initiative to manage and adapt staff and operations as necessary, with the customer experience always the primary driver.
• To be a great communicator and able to act as a point of escalation for any customer queries / complaints, when you are the most senior employee on shift.
• To ensure the appearance of areas within Highland Cinema are maintained and presented to a high standard at all times.
• To foster and encourage a happy work environment for all.
• To regularly liaise with other Duty Managers, the General Manager and wider management team, to ensure smooth and efficient operations.
• To assist in making and receiving orders, maintaining strict stock controls and undertaking regular stock takes as required.
• To be responsible for the preparation and running of shifts, including opening or shutting the building down correctly at the beginning or end of a day, following all cleaning, till management and security procedures.
• To assist in the delivery of Highland Cinema events as required.
• To be involved in the recruitment of new crew when needed, and to help induct and train new staff.
• To identify areas for improvement, and help implement change as required.
• To ensure health and hygiene is maintained to the highest order and to oversee the implementation of rigorous cleaning schedules.
• To ensure compliance with all relevant Highland Cinema safety policies and procedures.
• To undertake any such duties as may be reasonably requested and that are commensurate with the nature and level of this post.

All staff of The Highland Cinema have a statutory responsibility to take all reasonable care of themselves, others and the environment and prevent harm by their acts or omissions. All staff are therefore required to adhere to the Highland Cinema’s Health,
Safety and Environmental policies and procedures. Each member of staff has an individual and collective responsibility to promote the values, vision, aims and
objectives of Highland Cinema.

• Strong leadership, motivational and people skills.
• Proven experience in a hospitality environment.
• Flexible, adaptable, ‘can‑do’ attitude.
• Articulate and a good communicator.
• The maturity and responsibility to sometimes be the only manager on site.

This position requires a close working relationship with two other existing Duty Managers, and reports to the General Manager. The information here is designed to help you in understanding your role, but is not intended to be a definitive list of your duties, as flexibility in meeting the needs of the business and its customers is expected.

• £14.50/hour plus uniform, share of the tips and free cinema tickets.
• Statutory holiday entitlement.

Please submit your CV plus a short covering letter describing why you would like to work with the Highland Cinema and what you think you can bring to the role, to
Applicants can find out more about Highland Cinema at

Applications are invited at any time. Interviews will be held soon, with a start date to be confirmed for the right candidate.