Collections Specialist

Job Description

Tarrant Roofing LLC is seeking a detail-oriented and organized Collections Specialist to join our accounting team. The Collections Specialist will be responsible for managing customer accounts, ensuring timely payments, resolving account issues, and maintaining positive relationships with customers while supporting the company’s financial goals.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Career Growth Opportunities
• Mon-Fri Schedule
• Hands on Training
• Vacation Time
• Paid Holidays
• Breakfast on Fridays On Us
• Family Oriented
• Paid Bad Weather Days

• Manage assigned customer accounts and monitor outstanding balances
• Contact customers regarding past-due invoices and payment expectations
• Maintain accurate records of collection activity, conversations, and payment commitments
• Research and resolve billing discrepancies, invoice questions, and account issues
• Work closely with Accounting, Project Managers, Sales, and Operations teams to resolve payment delays
• Prepare and send collection notices, statements, and account documentation
• Follow up on promised payments and elevate unresolved accounts when necessary
• Assist with lien notice processes, payment disputes, and documentation tracking
• Review aging reports and provide updates on accounts receivable status
• Identify accounts requiring additional attention and recommend collection strategies
• Maintain professionalism and excellent customer service throughout the collection process
• Assist with month-end AR reporting and reconciliation activities

• 2+ years of collections, accounts receivable, or related accounting experience
• Strong understanding of billing processes and customer account management
• Excellent communication skills, both verbal and written
• Ability to handle difficult conversations professionally
• Strong attention to detail and organizational skills
• Ability to prioritize multiple tasks and meet deadlines
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Experience with accounting software (Quick Books preferred)
• Construction, roofing, or contractor billing experience is a plus

• Experience working with commercial and residential customers
• Knowledge of construction contracts, progress billing, pay applications, and retainage
• Experience tracking outstanding invoices and payment disputes
• Ability to read and understand account statements and job documentation