Accounts Receivable-Collections Specialist Job Fort Worth area,Texas USA,Accounting

Position Overview:

A well-established manufacturing and distribution organization is seeking an Accounts Receivable & Collections Specialist to manage a high-volume portfolio of large corporate customers.

This position will be responsible for commercial collections, customer account reconciliations, invoice review, portal billing, payment research, credit memos, and account maintenance. The ideal candidate has strong Excel skills, experience collecting from large corporate accounts, and the ability to resolve complex billing and payment discrepancies professionally.

Required Experience:

Two or more years of commercial Accounts Receivable and collections experience
Experience managing a high-volume portfolio of large corporate customers
Strong Microsoft Excel skills
Customer account reconciliations
Billing and invoice discrepancy resolution
Professional collection calls and written communication

Highly Preferred:

Customer portal billing
Manufacturing or distribution industry experience
Experience working within an ERP system
Credit review and new-account setup
Experience supporting complex customer invoicing requirements

Key Responsibilities:

Commercial Collections:

Manage collections for a high-volume portfolio of large corporate customers
Contact customers regarding past-due invoices through telephone and email
Research payment delays, short payments, deductions, and disputed invoices
Maintain detailed collection notes, follow-up dates, and account documentation
Monitor customer aging and prioritize accounts requiring immediate attention
Escalate potential credit risks and significant collection issues to management
Recommend appropriate account or credit-hold actions in accordance with company policy
Maintain professional customer relationships while driving timely payment

Billing and Portal Management:

Review invoice information before release to ensure pricing and billing accuracy
Confirm invoices comply with customer contracts and billing requirements
Submit invoices through customer billing portals
Monitor portal submissions for acceptance, rejection, or additional documentation requirements
Research rejected invoices and correct submission errors promptly
Coordinate with internal departments to obtain purchase orders, receiving documentation, and other required support
Run customer invoices and process billing adjustments
Ensure customer requests and billing inquiries receive timely responses

Account Reconciliations and Maintenance:

Reconcile detailed customer accounts and research open-item discrepancies
Ensure payments are properly applied and supported by appropriate documentation
Research unapplied cash, short payments, duplicate payments, and account variances
Process credit memos and authorized account adjustments
Maintain accurate customer balances and account records
Support general ledger and revenue-account reconciliations
Set up new customer accounts and maintain existing customer information
Review credit references and assist with new-account applications
Release credit holds in accordance with established policies and approvals

Customer and Internal Support:

Respond to customer questions regarding invoices, payments, contracts, credits, and account status
Partner with internal departments to resolve billing and collection issues
Communicate professionally with customers, vendors, and Branch personnel
Alert management to issues that could result in customer dissatisfaction or delayed payment
Maintain timely follow-up on customer requests, emails, and telephone messages
Assist with additional Accounts Receivable projects as needed

Qualifications:

High school diploma or GED required
Two to three years of commercial Accounts Receivable and collections experience
Demonstrated experience managing a high-volume corporate portfolio
Portal billing experience strongly preferred
Intermediate Microsoft Excel proficiency required
Experience with Word, Outlook, and ERP systems
Familiarity with commercial credit policies and collection practices preferred
Strong customer account reconciliation and analytical skills
Excellent written and verbal communication
Ability to discuss past-due balances professionally and confidently
Strong attention to…