Accounting Specialist - LATAM

What Makes the company Unique

At the company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

As a Customer Support & Onboarding Specialist
- Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of the company' financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one.

This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.

We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to the company. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.

• Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
• Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured the company environment
• Support integrations between the company and third-party accounting platforms and ERPs including Quick Books, Xero, M3, Net Suite, and regional Latin American accounting systems
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
• Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
• Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

• 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (Quick Books, Net Suite, M3, or comparable) — not theoretical; you have done this
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader region
• Strong customer-facing communication skills — you are…