Sr. Account Technician

This is a full-time temporary position approved through September 30, 2027, with continued employment based upon funding availability.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Account Technician – job is available with the City of Fort Worth Water Department Customer Care Division Credit & Collections Section.

The ideal candidate will have extensive customer service experience to include a variety of work experience dealing with the City’s billing processes, policies and procedures. The position requires a high attention to detail, the ability to manage multiple projects effectively, and possess strong problem solving skills and time management skills.

• Associate’s degree with major course work in accounting, finance or related field
• Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing
• Valid Texas Driver’s License

• Two (2) years of experience in accounting, accounts receivable, or a related financial field, or an equivalent combination of education and experience
• Two (2) years of experience managing accounts receivable, performing bank reconciliations, preparing journal entries, and maintaining accurate financial records
• Two (2) years of customer service experience, with the ability to communicate professionally and effectively with internal and external customers
• Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Bilingual skills (English/Spanish)

• Perform a variety of accounting and accounts receivable functions, including moderately complex account reconciliations, while ensuring compliance with financial policies, accounting standards, and departmental procedures
• Oversee and monitor cash deposits, accounts receivable transactions, and general ledger activities to ensure accuracy, proper internal controls, and adherence to City policies and procedures
• Review and monitor daily receipts, returned payments, and bank activity, investigating and resolving discrepancies as needed
• Research and resolve customer utility account inquiries in a timely and accurate manner
• Provide professional face-to-face customer service and assistance when needed

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee…