Customer Service Representative - 1st Shift Mon - Thurs

Overview

Pay Rate
: $ per hour + $1.00 shift differential when applicable

Job Type
:
Full-time

Description
:

Job Title:

Customer Service Representative

Reports To
:
General Manager

Position Type
:
Full Time Non-Exempt

Schedule
: 1st Shift, 6am - 4:30pm, Mon - Thurs

Purpose of Position
:
To ensure that all customers receive a timely, accurate and customized invoice

• Customer Invoicing and Billing:
  Month end invoicing to be completed within 5 business days of EOM or directed by customer; speed should never compromise accuracy; monitor and record external invoice errors on Clerical Error Spreadsheet; suggest ways to improve the accuracy and efficiencies of invoicing; ensure invoices are updated accurately with price changes based on contracts or addenda; process daily invoicing accurately for Value Add and Transportation (if applicable);
  
  process billing according to customer billing procedures; meet customer based periods by ensuring all billings is complete by set deadline; keep customer files current.
• Back Up/Main Office Responsibilities:
  Assist with coverage of Reception desk by answering phones and greeting visitors; answer phone by the third ringing cycle; cross-train on other customer invoice processing to provide account convergence when needed.
• Administrative Support:
  Provide administrative support to management team as needed; maintain a secure, well organized area free from clutter with information easily accessible to others; understand the functionality of Warehouse Management System and Transportation Management System.
• Customer Communication:
  Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

• Customer Invoicing and Billing
  :
  Month end invoicing to be completed within 5 business days of EOM or directed by customer; speed should never compromise accuracy; monitor and record external invoice errors on Clerical Error Spreadsheet; suggest ways to improve the accuracy and efficiencies of invoicing; ensure invoices are updated accurately with price changes based on contracts or addedums; process daily invoicing accurately for Value Add and Transportation (if applicable);
  
  process billing according to customer billing procedures; meet customer based periods by ensuring all billings is complete by set deadline; keep customer files current.
• Appearance
  :
  Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Values and Business Practices:
Customer First – We deliver on what we promise to our customers with a positive attitude; we treat everybody with respect and dignity; we operate with high business ethics; we are a good corporate citizen; we value our professional relationships; we strive to have a “Continuous Improvement Culture”; we are committed to the safety of our employees and our equipment/facilities.

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Company Expectations

Flexibility
:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability
:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude
:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn
:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative
:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and…