Service Agent Assistant

Overview

The Service Agent Assistant is an entry level position into the HVAC industry. This individual serves internal and external customers by providing support and assistance with accounts receivable, invoicing, purchase order reconciliation and phone support. Provides clerical and administrative support to the Service Department as needed. Must be a self-starter who can perform well in a fast-paced environment with exceptional attention to detail and customer service qualities.

Title:

SERVICE AGENT ASSISTANT

Reports To:

SERVICE SUPERVISOR

• Answer incoming calls and act as a liaison to customers; must be personable with a warm, professional telephone demeanor.
• Provide superior customer service to both internal and external customers.
• Accounts Receivable collections.
• Purchase order reconciliation.
• Must be detail oriented, able to multitask, and handle fast-paced, high-pressure situations.
• Self-starter with excellent organizational skills.
• Must be able to utilize all Microsoft products proficiently including Word, Excel, and Outlook.
• HVAC or service industry experience is a plus but not required.
• Other duties as assigned.

Exceptional organization and customer service skills, ability to research and solve problems in a high-pressure environment, good at multitasking, possesses high energy level, teamwork focused, excellent phone customer service, and data entry skills.