Office Assistant Talent Management

Office Assistant – Talent Management

Job

Date Posted: 6/15/2026

Location:

District Service Center

Position Purpose

Serves as the receptionist for the Talent Management Division, providing a high-impact, customer-focused front office experience for applicants, employees, parents, staff, students, vendors, and visitors. Supports a wide range of Talent Management functions by triaging inquiries, assisting candidates with application processes and technology use, facilitating access and visitor management, and ensuring efficient navigation of services within the administration building. Acts as a knowledgeable liaison across departments to provide accurate information, resolve inquiries, and enhance the overall customer experience.

• Serves as the first point of contact for all Talent Management departments, providing accurate information, guidance, and resolution for a wide range of inquiries across HR functions.
• Assists applicants and candidates with navigating the application process, including providing hands‑on support with computers, systems access, and troubleshooting basic technical issues.
• Triages inquiries (in‑person and phone) by assessing needs and directing individuals to the appropriate department, ensuring efficient and accurate service delivery.
• Provides guidance on Talent Management processes such as hiring, onboarding, certification, records, benefits, and employment verification.
• Supports visitor access management, including badge access inquiries, visitor check‑in protocols, and coordination with internal staff for secure building access.
• Coordinates and monitors deliveries, ensuring proper receipt and routing of packages and materials to appropriate personnel.
• Responds to and resolves customer service concerns independently when possible, escalating complex issues appropriately.
• Greets all visitors to the building (including parents, students, substitutes, vendors, and others), determines the nature of business, and responds to their inquiries.
• Sets the tone for a welcoming and hospitable environment through demeanor, professional appearance, and verbal and non‑verbal communication.
• Directs visitors to appropriate personnel in accordance with District policies and procedures regarding building security.
• Maintains visitor log, issues visitor passes when appropriate, contacts appropriate District staff to escort or guide visitors to approved workplaces.
• Ensures reception desk coverage and ease of access for building entrance as scheduled.
• Operates a comprehensive, multi‑line telephone console to receive incoming calls; provides necessary information or refers callers to appropriate staff members.
• Takes accurate messages when needed and promptly distributes messages to the appropriate staff member.
• Responds to emergency calls and notifies appropriate parties to address immediate safety and/or security issues.
• Receives deliveries and disseminates materials and information to the appropriate parties.
• Supports Talent Management operations by preparing and maintaining documentation related to applicants, onboarding, and departmental processes.
• Assists with onboarding logistics, job fairs, hiring events, or candidate‑facing initiatives as needed.
• Maintains informational materials for applicants and visitors, including employment resources and departmental guides.
• Compiles, maintains, and files records in accordance with confidentiality standards and retention guidelines.
• Assists with mail distribution, packet preparation, and interdepartmental support.
• Supports cross‑functional Talent Management projects as assigned.
• Assembles packets, brochures, mail‑outs, and other materials as needed.

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co‑workers; communicates and acts as a team player; promotes teamwork; responds and acts…