Repair Station Administrator

Job Type

Full-time

Provide excellent customer service and support the daily activities associated with the Repair Station administration.

• Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence.
• Communicate internally with various departments and coordinate the necessary actions to achieve the daily production targets.
• Provide on‑time feedback to customers and the internal Management Team by emails, phone calls or in person.
• Maintain the Receiving Data Log on a daily basis, populate the Invoicing Log and update the respective information into the system.
• Create SAP orders, follow up with vendors and internal departments for order status, and release orders as they appear available.
• Provide quotes and invoicing documentation to customers and inform the Accounting Department of any outstanding payments for proper handling.
• Prioritize and schedule repairs by RO#.
• Create claim forms for the repairs to be sent off‑site and follow up accordingly.
• Set up shipments to customers and contractors.
• Archive documentation and maintain a database of it (hard and soft copy).

• High school diploma or GED equivalent required.

• Two or more years of customer service or clerical experience.
• Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
• Ability to interpret technical data and instructions.
• Effective communication with different departments and coordination of necessary tasks with the respective personnel.
• Detail oriented and organized on a daily basis.
• Provide feedback and work closely with supervisors and the management team and assist in team meetings.