Patient Experience Coordinator & Financial Officer

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Patient Experience Coordinator & Financial Officer

Health Source Chiropractic – Southwest Fort Worth

We are looking for a DO-ER – a get-it-done person who is dependable, organized, fast, positive, and thrives in a busy environment. The clinic is rapidly growing and we need someone who enjoys staying busy, knocking out to-do lists, keeping things organized, talking to people, hitting goals and metrics, taking ownership, and being part of a winning team.

• Energetic, bubbly, and highly personable
• Loves helping people
• Comfortable discussing finances and payment options
• Enjoys sales and goal-driven environments
• Fast-paced but detail-oriented
• Completes tasks at 100% completion
• Thrives under pressure and enjoys challenges
• Loves being the operator that keeps things moving

• Front desk operations
• Patient experience
• Scheduling coordination
• Financial conversations
• Administrative support
• Sales/conversion
• Marketing/community outreach
• Team support

• Greeting and checking patients in/out
• Answering phones with energy and professionalism
• Scheduling and managing appointments
• Responding to texts, emails, leads, and patient messages
• Helping new patients feel welcomed and confident
• Preparing financials, discussing care plans, pricing, and payment options
• Collecting payments and explaining charges, closing out charges and applying credits
• Insurance verification and benefits review
• Submitting referrals and authorizations
  
  Assisting veterans with Community Care referrals and paperwork
• Helping maintain organization and follow-through throughout the office
• Coordinating communication between providers, rehab, and front desk
• Managing to-do lists and operational tasks
• Supporting marketing events and community outreach
• Participating in weekly team trainings and growth meetings
• Jumping in wherever needed to support the team and patient experience
• Additional administrative tasks

• Experience in chiropractic, dental, or medical offices
• Insurance verification experience
• Sales/customer service experience

This role requires flexibility and reliability. Current office coverage needs are:

• Monday: 7:15am–7:15pm
• Tuesday: 9:30am–7:30pm
• Thursday: 1:00pm–6:00pm
• Friday: 7:15am–5:15pm
• Saturday: 11:30am–5:30pm

Flexibility is required as the clinic continues to grow and evolve. Schedule and needs may change; we need coverage most of the time.

Team members also participate in marketing/community events, cross-coverage, special projects, and growth initiatives.

• Hourly plus commission