Account Technician - Meter Services

Job Overview

The City of Fort Worth is seeking a detail-oriented, customer-focused Account Technician to support the accuracy of water billing and account records. This position plays an important role as a software end‑user in validating customer account information, dispatching and processing work orders, and ensuring accurate meter‑related data in the City’s billing and service systems.

11 paid holidays, medical, dental, vision, paid time off, pension plan, and professional development opportunities.

• Dispatch work orders to field staff; investigate, route, and prioritize service requests throughout the service area
• Monitor system-generated reports to detect and respond to system issues, missing or incorrect data, or service discrepancies
• Review, enter, and maintain account, meter, and service data in multiple software systems
• Generate and track work orders for service requests, account corrections, and field investigations
• Perform data quality checks to ensure meter readings used for billing and account information are accurate, complete, and properly documented
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter readings and service records
• Review geographic information system and utility maps to confirm the location of meter-related infrastructure
• Participate in training new staff and supporting special projects involving meter data and customer analytics
• Support special projects, audits, and process improvements as assigned

• Associate’s degree with major coursework in accounting, finance, business administration, or related fields
• One year of experience in customer service, data entry, account maintenance, work order processing, or related administrative support

• Experience with AMI systems, especially RNI and MDMS platforms
• Familiarity with billing systems, customer relations management software, or other asset/work order management platforms
• Background in data entry, work order or invoice QA/QC, and record keeping
• Bilingual in English and Spanish is a plus
• Experience in dispatching, service coordination, or queue management in an in‑office environment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the education requirement may be considered if they have more relevant work experience than the position requires.