General OFFICE CLERK IV - Resource MAIN - Public Health

Job Title

This position performs basic-level general office activities, ensuring a culturally sensitive and customer-focused experience for clients and visitors. Performs document processing and recordkeeping to assist in the daily operations of the assigned department.

• Performs basic clerical duties such as classifying, consolidating, summarizing, typing, notifying, sorting, filing, copying, and distributing documents and information. Delivers and retrieves documents from other programs or departments as needed.
• Answers customer inquiries and schedules appointments as necessary via multi-line phones and personal contact. Greets the public and provides routine information or refers to appropriate information sources.
• Performs detailed computerized entry and recordkeeping functions using various software systems (including the electronic medical record and State databases), scanners, and other standard office equipment to record, store, and retrieve information.
• Develops, compiles, and formats various simple reports and correspondence as required.
• Performs program specific support activities including but not limited to registering customers, assisting customers with the interpretation and completion of program forms, and collecting environmental or clinical samples.
• Generates bills and collects fees for services, documents fee collection per program procedures, and prepares deposits for pickup or proper delivery.
• Obtains customer personal and financial information for eligibility for public health and other social support programs. Collects and files medical and non-medical customer information and ensures records are completed per program procedures. Compiles records for audit purposes.
• Stays updated on program, department, and County policies, procedures, and practices.
• Participates in required program training.
• Performs all other related duties as assigned.

• High school diploma or equivalent.
• Two (2) years of general clerical or customer service experience.
• Healthcare or public health experience preferred.
• Current and valid driver license required.
• Effective communication skills required to deal with the public and external agencies daily.
• Ability to keyboard and use word processing and spreadsheet software.
• Ability to handle several tasks at once and work without constant supervision.
• Bilingual Spanish/English is preferred.

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, use material handling equipment, tolerate noise, pull, push, reach, reach overhead, perform repetitive tasks, see color, see far and near, sit, squat, stand, stoop, talk, twist, use his/her hands, drive a vehicle, walk, and work alone and with others.

May handle blood and urine samples and specimens using OSHA guidelines.