Coordinator, Inflight Training Management System

Coordinator, Inflight Training Management System

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job:
Responsible for supporting the implementation, operation, and continual improvement of a Training Management System (TMS), including system support, troubleshooting, reporting, process enhancements, and user assistance for Inflight Training operations. This role will support the auditing, issuance, and updating of Flight Attendant qualifications records in accordance with Federal Aviation Administration (FAA) and company policies.

What you'll do:

• Support the build out, implementation, and continual operation of a TMS
• Design system workflows, identify operational/regulatory roadblocks, and develop resolutions
• Create and maintain playbook documentation for all processes, procedures, and design elements
• Manage system records including building new user profiles, maintain current records, and archiving historical records
• Manage resource schedules, resolve scheduling conflicts, and assign trainees/instructors to applicable events
• Develop training material and facilitate to downline users
• Coordinate with internal and external stakeholders to receive feedback and implement refinements in support of the broader business unit objective(s)
• Coordinates with the FAA, DOD, IOSA, IEP etc. to provide timely and accurate data for audits
• Performs system-associated registration activities, including but not limited to report generation and specific assignment of flight attendants to training
• Provides records and/or systems explanations to internal and external customers as requested
• Manage day of class set-up for all training programs
• Issue/Update Flight Attendant qualifications following completion of training
• Flex to support additional duties, as needed

All you'll need for success:

Minimum Qualifications:

• High school diploma or GED equivalency

Preferred Qualifications:

• Bachelor's degree or equivalent work experience
• 2 years of prior job experience
• 1 year of project management experience

Skills, Licenses &

Certifications:

• Advanced knowledge of MS Office suite including Excel and Access
• Advanced knowledge of FOS and associated systems
• Knowledge of Enterprise Learning Management System
• Knowledge of Flight Attendant CBA
• Must be able to handle shifting priorities and work independently
• Strong task organizational skills with adherence to developed business practices to ensure a high degree of accuracy
• Ability to coordinate task(s) amongst team, as needed

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  Access to health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs:
  Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program:
  Available upon hire with employer contributions after one year.
• Additional Benefits:
  Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Cities:
Fort Worth - TX Requisition