Permit Coordinator; Fire

Texas – Fort Worth

Reports to:

Fire Program Manager Job Summary

The Fire‑Program Permit Coordinator provides front‑line support to homeowners, contractors, and municipal staff throughout the Ft.Worth service area. Working from a BV office, the coordinator assists applicants with fire‑permit applications, reviews submissions for completeness, routes documents for required agency reviews, tracks permit status, and issues final approvals. The role demands strong customer‑service skills, meticulous attention to detail, and the ability to manage multiple permit files simultaneously while maintaining confidentiality and compliance with local fire‑code regulations.

Provide Permit Guidance –

• Answer phone calls, emails, and in‑person inquiries; explain fire‑permit application procedures, required documentation, and basic code requirements to the public, contractors, and municipal officials.

Review Applications for Completeness –

• Verify that each permit packet contains all required forms, plans, calculations, and supporting documents before routing for technical review.

Distribute Applications –

• Forward complete applications to the appropriate internal reviewers (e.g., fire‑code specialists, plan‑review staff) and external agencies (city fire department, building department).

Monitor Review Progress –

• Track each application’s status in BV’s permit‑management system; follow up with reviewers to ensure timely completion of technical checks.

Notify Applicants of Approval/Denial –

• Once all reviews are finished, generate and issue the official Permit to Operate (or denial notice) and communicate any required corrective actions to the applicant.

Liaise Between Agencies and Applicants –

• Act as the primary point of contact between the applicant and reviewing agencies; relay questions, requests for additional information, and status updates.

Special‑Volume Customer Liaison –

• When assigned, serve as dedicated contact for high‑volume customers (e.g., large developers) to streamline their permit workflow.

Track Permit Through Inspection Phase –

• Coordinate with field inspectors to confirm that permits have been inspected; update applicants on inspection scheduling, findings, and final closure.

Maintain Permit Files –

• Organize and preserve electronic and hard‑copy permit packets, ensuring that all records are complete, accurate, and readily retrievable for audit purposes.

Answer General Inquiries –

• Field routine questions about fire‑code requirements, directing technical questions to the appropriate fire‑code specialist when needed.

Uphold Confidentiality –

• Protect all applicant and BV information in accordance with BV’s data‑privacy policies and applicable regulations.

Attendance & Punctuality –

• Report to work on a regular, consistent schedule; adhere to BV’s attendance policies.

Other Duties –

• Perform any additional tasks assigned by the Regional Director or Fire‑Program Manager, including participation in special projects, training sessions, or process‑improvement initiatives

Job Qualifications and

Education:

• Computer Applications – MSWord, Excel, Outlook, Adobe Acrobat, Adobe Photoshop
• Permit‑Management Software – Experience with electronic permitting systems (e.g., Accela, Cityworks, or BV’s proprietary platform)
• Digital Imaging – Use of scanners/digital cameras for document capture and basic photo‑editing
• Technical Writing – Draft clear, concise permit status letters, approval notices, and email correspondence
• Verbal Communication – Explain permit requirements and code basics to a diverse public audience
• Customer Service – Resolve inquiries politely, manage high‑volume call/email queues, and maintain a professional demeanor
• Problem Solving – Identify missing information, suggest corrective…