Specialist III, Business Services

Title:

Specialist III, Business Services

Department: DT Business Services

Campus

Location:

Northwest Campus

Employee Classification: CLR
- Clerical

Position Type: FT
- Regular

Grant Funded:
No

Pay Frequency:
Monthly

Compensation Details:
Starting Pay - $45,900

Work Hours:

Varies based on department needs. Hours of operation are Monday
- Thursday 8:00am - 7:00pm and Friday 8:00am
-5:00pm. Weekends during peak registration.

Remote Eligible:
This position is not eligible for remote work

This role assists with student account issues in the Manager'sabsence, serves in a lead compacity to part-time team members, and conducts required and recommended training sessions in relation to Business Services daily duties.

• Conducts new hire and refresher training sessions for the Business Services Department; responsible for maintaining Business Services Procedures Manual
• Assists the Manager of Business Services as a subject matter expert in managing student accounts and works in conjunction withthe Manager in maintaining office operations; handles decisions regarding student account issues in the Manager's absence
• Manages the day-to-day work of part-time team members, ensuring accuracy, timeliness, and adherence to Business Services processes and procedures
• Participates in special projects and presentations
• Fosters relationships with other core internal departments and attends meetings representing Business Services
• Performs customer service duties, such as assisting students,faculty, and staff in person, by telephone, email, or live chat and maintaining the 1098T hotline
• Processes payments, balances cash drawers, prepares bank and miscellaneous deposits, processes petty cash, and distributespaychecks; orders and stocks office supplies
• Manages all Bank Mobile customer service-related issues
• Processes and invoices third-party sponsor ships for student accounts and corporate services; processes payments and maintains records
• Ensures accurate allocation of military tuition benefits tostudent accounts and return of funds to Veterans Affairs
• Corresponds with payment plan company and collection agencies to maintain current and past tuition and miscellaneous accounts
• Verifies and posts details of business transactions, such asreturned payments; analyzes and processes student account balances and refunds
• Prepares vouchers, invoices, account statements, requisitions,reports, spreadsheets, generated 1098T forms, and other records
• Maintains lost and found items, handles vending machine service issues and refunds, and manages campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Works opening and closing shifts, depending on operational needs

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Works under the general supervision of the assigned department leader

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employment agreement between the employer and employee and is subject tochange by the employer as the needs of…