Care Management Support Assistant 3

Humana is seeking a Care Management Support Assistant 3 to provide advanced administrative and operational support within its care management team. This role focuses on helping members and families connect with appropriate healthcare resources while supporting care management activities through efficient coordination and communication.

• Provide non-clinical administrative support for care management activities.
• Assist with member needs assessments and connect individuals with appropriate resources.
• Manage inbound and outbound calls with members, families, and healthcare providers.
• Perform data entry, reporting, and administrative tasks while meeting quality standards.
• Develop job aids and support training related to care management processes.
• Prioritize administrative requests and complete assigned projects independently.
• Maintain accurate documentation while following healthcare policies and procedures.

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience using Microsoft Office tools, including Word, Excel, and Outlook.
• Administration support experience within the healthcare industry.
• Familiarity with care management and member wellbeing resources.
• Strong organizational, communication, and problem-solving skills.
• Ability to contribute to an organization focused on improving consumer healthcare experiences.

• Microsoft Office Suite, including Word, Excel, and Outlook
• Healthcare administration and care management support
• Member communication, documentation, and data management

• 401(k) retirement savings plan
• Medical, dental, and vision benefits
• Paid time off and company holidays
• Paid parental and caregiver leave
• Short-term and long-term disability coverage
• Life insurance and professional development opportunities

Associate or Bachelor's Degree in Business or a related field preferred