Analyst, AAdvantage Vacations Support

Location
: DFW Headquarters Building 8 (DFW-SV08)
Cities
:
Fort Worth - TX
Requisition : 83935

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This role is part of the AAdvantage Travel Rewards team within the broader AAdvantage organization.
• The Analyst, AAdvantage Vacations Support is responsible for managing a variety of projects that directly impact the Travel Rewards organization, while also providing operational support and day‑to‑day management across several AAdvantage programs, including AA Vacations, AAdvantage, Travel Experiences, and Agency and Corporate programs.
• In this role, you will support both upcoming and evolving strategic initiatives across the Travel Rewards organization, focusing on implementation, business readiness, ongoing management, and long‑term maintenance.
• You will also collaborate closely with Design and Delivery teams within AAdvantage Travel Rewards, as well as cross‑functional partners such as Strategic Partnerships, IT, and Accounting/Accounts Payable.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Auditing and managing relationships with vendors with focus on speed to market and accuracy
• Assists in implementation and management of strategic partnerships
• Supports AA Vacations Sales promotions
• Assist in Fraud prevention and engages in reactive measures
• Communicates with both internal and external stakeholders
• Creates reporting and analysis of program performance as needed, maintains reports
• Performs vendor mapping activities, looks for opportunities to improve and streamline existing process
• Manage project plans, ensuring all initiatives are executed within established time frames
• Makes recommendations for process improvements and efficiency, works with key stakeholders on resolution
• Conducts training and documentation of processes
• Troubleshoots AAV system functionality, handles daily communication with Reservation counterparts to spot trends and optimize platform stability
• Serves as a liaison between IT teams, Accounts Payables and AA Vacations Sales Team

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 2-3 years of related experience

Preferred Qualifications - Education & Prior Job Experience

• Airline/travel agency experience
• Knowledge of AAdvantage loyalty program
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with Customer Program data
• Experience in product management and/or strategy/development experience, data analysis

Skills, Licenses & Certifications

• Proficient with Microsoft Word, PowerPoint, and Outlook
• Ability to be flexible in rapidly changing conditions and priorities
• Initiative, collaboration and creative problem solving
• Knowledge of general accounting principles/procedures
• Knowledge of auditing procedures
• Ability to analyze and interpret data
• Ability to effectively interact with all levels of employees and professionally represent the team
• Excellent organizational skills and time management skills
• Ability to effectively handle multiple projects with minimal supervision
• Knowledge of Excel and Tableau

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your…