Marketing Specialist

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed.

The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30
  
  LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT

We are a Team that constantly strives for perfection in the Family Entertainment Center experience. We are focused on delivering the absolute best in exhilarating, cutting edge Karting on indoor multilevel tracks, immersive multi-player Virtual Reality Simulators, arcade fun, and amazing event spaces & restaurants, all in spotlessly clean venues staffed with warm & knowledgeable Team Members.

A high octane, positive thinking, organized salaried leader to support the Marketing department with its primary event and administrative duties. The Marketing Specialist will be responsible for assisting with the larger Andretti campaigns as well as developing local store Marketing, Fundraising, and Strategic Initiatives in their unit.

• Assist in the hiring, development, and Maintaining of a strong and vibrant Andretti Ambassadors Team
• Drive store-level social media planning, content development, and community management following protocol. Work closely with National Brand on campaigns.
• Responsible for providing proposed marketing activities via calendar to drive business objectives at the store level.
• Prepare and deliver promotional Presentation’s prior to event dates
• Communicate directly with Guests and encourage trusting relationships
• Develop marketing literature (brochures, press release content, etc.) to rally the Company’s presence in the local Market
• Compose online content and follow approved posting procedures to social media
• Organize, schedule and execute local promotional events
• Update spreadsheets, databases, and inventories with statistical, financial and non-financial data, communicate weekly
• Employ marketing analytics techniques to gather and communicate important unit and brand health data
• Conduct Market research and analyze consumer ratings reports and questionnaires
• Support marketing executives in organizing various projects
• Undertake daily administrative tasks to ensure the functionality and…