Account Manager

The Account Manager is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. In addition to making and receiving calls, this individual must perform skip-tracing techniques and must document accounts accordingly. The Collector will email compliance approved emails, leave compliance approved messages, heavy skip tracing, search for the vehicle, call references, family members, and employment.
** Essential Duties and Responsibilities
** Primary responsibilities include, but are not limited to the following:
Perform other duties as assigned.
** Competencies
* * To perform the job successfully, an individual should demonstrate the following competencies:

Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. group presentation skills;
Additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
** Qualifications
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of FDCPA standards and state laws.

Auto-dialer experience a plus.
** Education/Experience
** 1 Year Collections experience

This position has no supervisory responsibilities.
** Language Ability
** Ability to clearly and effectively communicate in person, in writing and by telephone
** Computer Skills*
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