Fleet Services and Workout Manager

Aufgaben About Us

Mercedes-Benz Financial Services is part of the global company Mercedes-Benz Mobility AG and is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. It offers a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees.

Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity‑rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style – All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer‑paid short and long term disability plus on‑site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs – Six Weeks for New Parents;
Adoption Expense Reimbursement Programs – up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program – receive up to $8k in vouchers to complete business‑related coursework

• $6k for undergraduate
• $8k for graduate

This role exists to protect portfolio performance, improve customer outcomes, and strengthen end‑to‑end fleet account management across servicing, collections, and workout resolution. Fort Worth, Tx. location. No sponsorship and no relocation. Post internally and externally for 5 days. MBM Core position. This role is responsible for end‑to‑end management of Fleet Services and Fleet Workout activities, including customer service delivery, portfolio monitoring, collections, and workout execution.

The position leads strategy and operations to:

• Deliver best‑in‑class customer experience (CSI/DSI)
• Minimize losses and manage fleet portfolio risk
• Oversee fleet lifecycle from servicing through delinquency and workout resolution

The role also provides operational reporting, and executive‑level insights, while serving as a key SME for loss projections and strategic credit decisions.

1. Fleet Services & Customer Experience (15%)

Lead Fleet Services operations to ensure efficient delivery and adherence to organizational objectives

Manage escalations and resolve complex service issues

Build strong partnerships across sales, credit, funding, and operations to enhance the customer lifecycle

2. Portfolio Management & Risk Oversight (15%)

Monitor fleet portfolio performance, payment behavior, and emerging risks

Maintain oversight of delinquency progression from collections into workouts

Provide forecasting, reporting, and trend analysis to senior leadership

Serve as SME for loss projections and strategic portfolio decisions

3. Workout Strategy & Loss Mitigation (20%)

Lead all Fleet workout activities, including:

• Negotiation of restructuring terms with troubled accounts
• Determining ability and willingness to pay
• Structuring revised contract terms
• Manage relationships with high‑risk fleet accounts to optimize outcomes
• Present restructured credit files to Senior Management and Credit Committees
• Drive actions…