Sr Manager, Business Partner

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for leading and managing the Business Partner Support Team. The team provides operational and project management support to airport leaders and other teams within Airport Operations and is responsible for Business Partner performance and relationship management, ad hoc revenue contracts with other carriers; and Policy and Procedure for Cabin Cleaning and Baggage Service Offices.
• This job is a member of the Airports and Partners Planning and Analysis team within the Airport Operations Division.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and manage the Business Partner Support Team, providing leadership and mentoring managers, as well as a team of business analysts and project managers
• Drive business partner performance and relationship management at both system-wide and station levels, including the development of scorecards, service level agreements (SLAs), and corrective action/performance improvement plans
• Lead cross-functional and cross-departmental projects and strategic initiatives across multiple stakeholders
• Oversee ad hoc revenue agreements and contract management with partner carriers
• Direct the planning and execution of business partner transitions across customer service, ramp, wheelchair, cabin cleaning, and baggage service operations
• Lead in sourcing and outsourcing initiatives, transitions and joint business-related projects
• Establish and oversee policies and procedures for Baggage Service Offices and Cabin Appearance to ensure operational consistency and compliance
• Provide strategic guidance on pricing models and lead contract negotiations in partnership with Alliances, Network Planning, Operations, and Legal teams to balance stakeholder priorities
• Mentor and develop managers and individual contributors, strengthening organizational capability and leadership pipeline

All you'll need for success

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree or Master's degree or equivalent experience/training
• 7+ years of prior managerial experience or relevant experience
• Familiarity with airport operations

Preferred Qualifications
- Education & Prior Job Experience

• Supplier relationship management
• Contract Negotiation
• Airport operational experience

Skills, Licenses & Certifications

• Ability to lead a large team on projects that impact multiple business units
• Ability to build consensus among work groups on necessary changes
• Strong work ethic
• Ability to successfully mentor others
• Creative thinker and problem solver
• Ability to work well within a team environment
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Language/Communication Skills

• Ability to effectively communicate both verbally and written with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.
  
  Note:
  
  If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily…