Credit Support Coordinator

Position Summary

The primary purpose of the Credit Support Coordinator is to provide support of the day‑to‑day operations of the Company’s Division and National Account Credit Teams with their respective administrative duties including, but not limited to, credit analysis, customer master data and sales tax management. The execution of this position requires the exercise of discretion and independent judgment.

• Support the Company’s Division and National Account Credit Teams by coordinating maintenance of the company’s customer master data, including adherence to governance policies.
• Process the setup of customer accounts in the database and creation of the customer file, ensuring that all credit data is recorded, including verification and documentation of customer taxability.
• Ensure customer credit files are maintained in a consistent and complete manner.
• Support the Company’s Division and National Account Credit Teams with expediting the flow of credit applications received from prospective customers; including collection and verification of credit information necessary to make informed credit terms decisions.
• Support the Company’s Division and National Account Credit Teams’ use of the sales tax certificate database, monitoring compliance, and assisting with collection of certificates as needed.
• Update customer database records as requested to support the Company’s Division and National Account Credit Teams.
• Provide support to the Company’s Division and National Account Credit Teams by acting as additional capacity, as needed, to assist with administrative duties, including vacation coverage.
• Make deliberate effort to maintain relationships with Company’s Credit Teams.
• Support the Company’s Division and National Account Credit Teams by facilitating distribution of invoice copies, credit memo documents and statements.
• Research invoice short payments and follow-up to invoice resolution.
• Monitor returned customer payments and complete root cause analysis reporting.
• Assist in completion of vendor information packets.
• Maintain positive internal and external customer relations.
• Generate, analyze, and distribute ad‑hoc reports as required.
• Participate in special projects as assigned.
• Assist management in the administration of credit policies.
• In performing this job, the employee will have access to highly confidential information which must not be copied or shared with anyone other than those authorized by management. Disregard of this responsibility could result in disciplinary action including discharge and/or legal liability.
• Performing the duties and responsibilities of this job may require work to be done before or after normal business hours, subjecting the employee to receiving and initiating phone calls and other activities after normal business hours.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience implementing dynamic processes to support multiple business segments.
• Demonstrated adaptability and ability to pivot from one function to another.
• Innate ability to process complex information and data.
• Knowledge of business and leadership principles involved in strategic planning, resource allocation, management technique and coordination of people and resources.
• Experience prioritizing multiple projects, assignments, and tasks with documented quality outcomes.
• Effective verbal and written communication skills.
• Strong interpersonal skills to provide efficient, timely, reliable, and courteous service to internal and external customers.
• Ability to effectively present information and respond to questions from all levels within the Company.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• To perform this job successfully, an individual should be proficient in their use of Microsoft…