Commercial Services Manager

PRIMARY DUTIES & RESPONSIBILITIES

Commercial Services Leadership

* Lead and develop commercial services personnel supporting multiple product lines and order types.

* Establish team priorities, performance expectations, and operational accountability standards.

* Support hiring, onboarding, employee development, and workforce planning activities.

Quote-to-Order Execution

* Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.

* Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.

* Ensure service levels, workload distribution, and commercial processes are consistently maintained.

Operational Performance & Continuous Improvement

* Monitor operational KPIs, reporting metrics, and team performance to support business objectives.

* Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.

* Support standardization of workflows, systems adoption, and continuous improvement initiatives.

Systems, Data & Commercial Governance

* Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.

* Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.

* Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.

Customer & Cross-Functional Collaboration

* Build strong working relationships with customers and internal stakeholders to support commercial execution.

* Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.

* Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

* Support regional commercial services activities aligned with ISE operational objectives and customer requirements.

* Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.

* Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.

JOB REQUIREMENTS

* Excellent written and verbal communication skills in English.

* Strong working knowledge of CRM, ERP, and commercial systems platforms.

* Advanced proficiency in Microsoft Excel and reporting tools.

* Ability to interpret commercial terms, customer requirements, and operational workflows.

* Minimal domestic and international travel may be required.

EDUCATION & EXPERIENCE QUALIFICATIONS

* Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.

* Demonstrated experience supporting sales processes and managing commercial workflows.

* Bachelor's degree in Business, Operations, Sales, or a related discipline preferred.

* Previous leadership or supervisory experience in a commercial or operational environment preferred.

* Experience managing quote-to-order processes within ERP, CRM, or related business systems.

* Experience supporting both spare parts and capital equipment commercial processes preferred.

* Experience developing operational reports, dashboards, and analytics preferred.

* Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.

BEHAVIORAL COMPETENCIES

* Strong leadership and team development capabilities.

* Excellent organizational, analytical, and problem-solving skills.

* Ability to manage multiple priorities across different product lines and order types.

* Strong attention to detail and accuracy in commercial and operational activities.

* Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.

* Ability to drive accountability, process discipline, and operational consistency.

* Strong customer service orientation with the ability to manage challenging situations professionally.

* Self-motivated with the ability to work independently while supporting team objectives.

* Ability to adapt to changing business priorities and support organizational change initiatives.

TECHNICAL COMPETENCIES

* Strong commercial acumen and understanding of quote-to-order processes.

* Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.

* Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.

* Knowledge of commercial contract review and order management processes.

* Ability to analyze operational KPIs, commercial metrics, and reporting data.

* Understanding of workflow standardization and process improvement methodologies.

* Familiarity with sales operations, customer support, and commercial governance practices.

COMPETITIVE BENEFITS:…