Manager, AAdvantage Member Strategy

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

The Manager, AAdvantage Member Strategy is critical to shaping how millions of members earn, redeem, and engage with the AAdvantage® program across American Airlines and its global partner ecosystem. This role sits at the intersection of member insights, mileage economics, and partner strategy, translating data and feedback into actionable insights, leading monetization initiatives, and aligning accrual and redemption strategies with airline partners.

By connecting cross-functional teams including Analytics, Revenue Management, Partnerships, Marketing, Finance, and IT, the role drives coordinated decision-making that enhances member value while optimizing program economics.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Translate AAdvantage member feedback and data into clear insights and coordinated actions across cross-functional teams
• Lead mileage monetization strategy, including buy, gift, and transfer programs, and evaluate new revenue-generating opportunities
• Partner with One World alliance and other airline partners to align accrual, redemption, and reciprocal status benefits
• Serve as a strategic advisor to internal teams on AAdvantage® earn, burn, and overall program economics
• Analyze financial statements and program performance to assess profitability and identify opportunities for optimization
• Develop business cases and financial models to support new initiatives, partnerships, and program enhancements
• Collaborate with Finance, Marketing, Digital, and partner teams to ensure alignment on strategy and execution
• Monitor industry trends and competitive landscape to inform program strategy and innovation

• Bachelor’s degree in Finance, Accounting, Economics, or related field
• 5+ years of experience working with financial statements and financial analysis

• 5+ years of experience using financial software and analytical tools
• Foundational knowledge of accounting concepts and financial reporting principles
• Master’s degree in Finance, Economics, or a related field
• Experience in loyalty programs, airline industry, or customer strategy
• Advanced experience with financial modeling and forecasting
• Experience working with large datasets and business intelligence tools

• Strong financial analysis and modeling skills
• Proficiency in financial software (e.g., SAP, Oracle, Hyperion, or similar platforms)
• Advanced Microsoft Excel and data analysis capabilities
• Knowledge of accounting standards and practices
• Strategic planning and problem-solving skills
• Excellent written and verbal communication skills

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer…