OCM​/Business Analyst

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Business Analyst!

Full‑time employee - Remote. Salary: $125,000 – $135,000.

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work‑life balance.

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Business Analyst to work as part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system would streamline services for consumers, support more robust reporting, such as real‑time tracking of applicant, licensee and compliance performance measures, trend analysis to inform policy development, and data‑driven adjustments to business processes that increase efficiency and accountability.

A centralized system would strengthen the client oversight by increasing operational efficiency, supporting evidence‑based decision‑making, improving customer service, and accelerating regulatory responsiveness.

• Working cross‑functionally to assess and document existing business processes by leveraging experience with BPI methodologies.
• Conducting data and process analysis to identify inefficiencies, bottlenecks, and areas for improvement.
• Developing, recommending, and implementing process improvement strategies to optimize performance including Business Process and Workflow diagrams that will be used to implement a new solution.
• Identifying data‑driven insights that can be used to measure the effectiveness of process changes and drive sustainable improvements.
• Providing guidance and training to employees on process changes to ensure successful adoption.
• Leading and supporting continuous improvement initiatives to drive operational efficiency across the client organization.
• Supporting Change Readiness: assessing project readiness for implementation, developing the client's readiness plan and roadmap, and facilitating readiness communication and feedback loops.
• Supporting Prosci ADKAR Adoption for the project: conducting ADKAR assessment, developing remediation plans and assessments, and creating ADKAR progress‑tracking roadmap.
• Continuously improving and reinforcing: developing a continuous improvement roadmap and establishing reinforcement strategies for sustaining change.

• Within the last ten years, at least five years of experience applying analytical processes on IT projects.
• Within the last ten years, at least three years of experience applying analytical processes on IT projects in business systems analysis and design.
• Must possess a Bachelor’s Degree; additional qualifying experience may be substituted on a year‑for‑year basis.
• Within the last ten years, at least five years of experience supporting organizational change tied to IT system implementations.
• Must possess a current Prosci Organizational Change Management Certification; may not be substituted with additional experience.
• Within the last ten years, at least one year of experience with Accela Civic Platform or Accela licensing and enforcement modules.
• Must be able to provide a client/user end reference contact information for each applicable project that meets the requirements upon request in the qualification form. Each reference form must be signed by the referenced individual and the reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.
• Within the last ten years, background in business process mapping, future‑state design, and stakeholder engagement.
• Within the last ten years, experience working with licensing, enforcement, compliance, or regulatory staff.
• Within the last ten years, ability to translate technical changes into operational impacts for end users.

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

Legal residency requirement: the applicant must be a legal resident of the United States.