Experience Manager

BODYBAR Pilates West Cobb is a boutique reformer Pilates studio opened in 2025 and growing fast. Locally owned and operated, we know our members by name and are building something that lasts. This role is a chance to shape how we grow.

This is a member experience and studio operations leadership role — not a teaching position. You do not need to be a Pilates instructor, and you will not be on the teaching schedule.

You are the person who makes this studio feel like a place people belong. You know our members by name, notice when someone stops showing up, and act before they cancel. You are also the person our team counts on. When someone needs a schedule sorted, coverage found, or an answer to something, they come to you.

We are looking for someone who wants to represent this studio — who learns our brand inside and out, believes in it, and becomes a reason people stay.

If you have run the floor at a restaurant, salon, med spa, boutique, hotel, or membership club and are the person who sees what needs doing and does it without being asked, this role was built for you.

• Member Experience & Retention – Own the member journey from first class through the first 90 days and beyond. Identify members who are slipping away and re‑engage them before they cancel. Celebrate milestones, welcome new faces, build real relationships on the floor every day. Resolve member concerns quickly and with good judgment.
• Member Strategy & Communications – Own what our members and prospects actually see — campaigns, emails, texts, automations. Monitor corporate‑driven communications and ensure they land correctly for our studio. Dig into our reporting – membership, attendance, retention, utilization – to find what is working and where we are losing ground. Bring us a monthly read on what to keep, cut, or change.
• Community, Events & Social – Own event planning and execution end to end — in‑studio events, out‑of‑studio brand and community events, pop‑ups, and local activations. Build and cultivate local business and community partnerships. Own our social media presence and content capture. Build our reputation across West Cobb.
• Scheduling & Team Operations – Support studio scheduling – classes, instructors, and staff coverage. Own coverage: fill gaps, secure subs, and keep every shift and class staffed. Be the operational and administrative go‑to for our team — the person who has the answer on schedules, systems, logistics, and process. Support instructor onboarding and keep the team informed, organized, and connected.
• Studio Operations – Maintain equipment, run preventative maintenance, order parts and supplies. Uphold brand standards, cleanliness, and organization. Serve as our liaison to corporate on fitness‑side standards and updates. Support front of house, sales, and the management team as needed.

This is a lot of job. It is a wide role in a growing studio, and it will stay wide.

You will spend your first several months learning constantly — our method, systems, members, brand, software. You will be given more than you can do perfectly and asked to tell us what needs help.

We are hiring someone who is energized by that, not someone who tolerates it. If you want a defined task list and a predictable week, this is the wrong job.

This is not a 9‑to‑5 job. We are open seven days a week and some holidays, and our busiest hours are early mornings, evenings, and weekends. That is when our members are here, and that is when this role needs to be here.

This is a full‑time salaried role. Your schedule will be set in partnership with the owner and Studio Manager, with room for flexibility and consistency week to week — but it will include early mornings, evenings, and weekends, because that is when the studio needs leadership on the floor. Management sets the example for the team on this.

If you are looking for weekday daytime hours with weekends off, this is not the right role for you.

First Assignment:
Our Studio Manager will be on maternity leave this fall. You will train directly with her first, then help hold studio operations…