Customer Success Analyst

## Customer Success Analyst Apply locations:
Fort Worthtime type:
Full time posted on:
Posted Todayjob requisition :
JR020122

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
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* Title:

Customer Success Analyst
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* Location:

Fort Worth, Texas
**** Job Summary
** The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as the primary supply chain partner for customers and internal stakeholders, driving continuous improvement, operational excellence, compliance management, analytics, and process automation. Success in this role will rely heavily on the ability to establish, develop & maintain successful business relationships with internal & external stakeholders to positively contribute to customer strategy and drive best in class supply chain performance.
** Key Responsibilities
**** 1. Customer Success / Relationship Management (45%)
*** Deep understanding of assigned customer supply chain requirements and compliance program(s) with heavy focus on long term strategies for fine mitigation and supply chain efficiencies. Monitor & track total cost savings (cost recovery + cost avoidance). Proactively prepare Galderma for future changes to customer compliance programs and provide supply chain support for expanding distribution opportunities.
* Build and maintain strong customer relationships and understanding of customer requirements.  Resolve order blocks, allocation issues, claims, and service disruptions.
* Monitor customer satisfaction and implement corrective actions.
* Documentation: develop, review, and maintain processes, SOPs, work instructions and customer documentation, including but not limited to website documentation, to ensure back-up support can effectively perform job functions in absence.
** Expected Outcomes:
** Drive compliance excellence, reduce customer fines, improve supply chain efficiency, deliver measurable cost recovery, cost avoidance savings and ensure consistent service execution.
** How:
** Relationship management, proactive communication, issue resolution, service recovery, cross-functional collaboration
** 2. Supply Chain Analytics (25%)
*** Monitor and analyze KPIs (service levels, order accuracy, SLA…