Business Analyst ​/ Process Mapping - Banking

RESPONSIBILITIES:
Kforce has a client in Fort Worth, TX that is seeking a highly proactive Business Process Analyst / Process Engineer to support a strategic transformation initiative focused on its Small Business Administration (SBA) Lending Program. This individual will partner with business leaders to document current-state processes, identify inefficiencies and duplication, and develop recommendations that help evolve the program from its current pilot state into a scalable, sustainable business function.

This role is ideal for someone who thrives in ambiguity, can build structure from scratch, and has a proven ability to engage stakeholders, uncover undocumented processes, and create actionable business cases that influence leadership decisions.

Responsibilities:

* Lead discovery sessions with business stakeholders to document current-state SBA lending processes

* Create process maps, workflows, and supporting documentation using Visio (Lucidchart experience is a plus)

* Elicit information where processes are undocumented, inconsistent, or still evolving

* Identify process gaps, duplicate activities, bottlenecks, risks, and opportunities for improvement

* Analyze how work is currently performed across teams and determine where standardization is needed

* Develop future-state process recommendations aligned to business goals

* Partner with leadership to build business cases supporting investment, scalability, and long-term operational sustainability

* Quantify operational impacts, efficiencies, and areas of potential ROI

* Collaborate with business and technology teams to understand process dependencies and future technology needs

* Facilitate stakeholder workshops and interviews with strong executive presence and communication skills

* Produce clear deliverables with minimal direction and operate independently in a fast-changing environment

REQUIREMENTS:

* 5+ years of experience as a Business Analyst, Process Engineer, Business Process Consultant, or related role

* Demonstrated expertise in process mapping, process documentation, and business process improvement initiatives

* Experience gathering requirements and eliciting information in ambiguous environments

* Strong facilitation and stakeholder management skills

* Ability to identify process duplication, inefficiencies, and operational improvement opportunities

* Experience creating business cases, recommendations, and executive-level presentations

* Proficiency with Visio and process documentation tools

* Experience working directly with business leadership and cross-functional teams

* Strong analytical, communication, and organizational skills

* Ability to operate independently and "hit the ground running"

Preferred Qualifications:

* Commercial banking, lending, SBA lending, consumer lending, mortgage lending, or broader financial services experience

* Experience supporting organizational transformation initiatives

* Process redesign and business transformation experience

* Familiarity with BPMN, Lean, Six Sigma, or other process improvement methodologies

* Experience partnering with technology teams to evaluate automation and workflow solutions

* Experience creating executive presentations and business investment recommendations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and…