Analyst​/Sr Analyst, Business Readiness and Change Management

Analyst/Sr Analyst, Business Readiness and Change Management View Profile

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Analyst/Sr Analyst, Business Readiness and Change Management Posting

Start Date:

8/13/26
Location
:

Tech Ops (DFW-SV04)
Cities
:

Fort Worth - TX
Requisition :87499

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.
The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Own the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
• Design and execute the communications plan—right message, right audience, right channel to drive awareness, understanding, and engagement.
• Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
• Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
• Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
• Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
• Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
• Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
• Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
• Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
• Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor’s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
• 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
• Experience applying structured change management methodologies on medium to large initiatives

• 5+ years in organizational change management for complex, regulated, or safety-critical environments
• Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
• Prosci® certification (ADKAR) or equivalent
• Exposure to commercial…